FAQs

How do I submit feedback?
We love constructive and positively framed feedback, but if anything is not working for you, we won’t know unless you tell us.    If you run into any issu...
Wed, 30 Sep, 2020 at 2:18 PM
How do I log into the app?
You’ll be able to login using one of the following options  Email address  Social media  (Facebook, Google, Twitter & Apple)   Note:  Mobile numbe...
Tue, 29 Sep, 2020 at 11:21 AM
Which Huawei devices are NOT supported?
The Huawei devices that are NOT fully supported and may impact the correct functioning of certain features like Personalisation. This includes the following...
Thu, 20 May, 2021 at 11:03 AM
What is a personalised experience?
Personalised experience means that you will receive more videos, news and scores based on your selected favourites.
Thu, 17 Sep, 2020 at 3:27 PM
Why do I see content on my News feed that I might not be interested in?
Kindly refer to FAQ, above on "What if I want to see more than just my favourites?".
Mon, 15 Mar, 2021 at 7:37 AM
Which countries have access to the SuperSport App?
The SuperSport App is available in all countries. Users in Sub-Saharan African, where SuperSport's satellite services are available, will be able to vi...
Tue, 22 Sep, 2020 at 10:14 AM
How do I add a favourite team, league or tournament?
 You can do this in two (2) ways: Scroll to the end of your favourites bar at the top of your screen Tap ‘Edit’ Select from the available Teams & To...
Thu, 17 Sep, 2020 at 3:32 PM
How do I turn-on notifications?
Notifications are automatically turned-on for the teams that you have selected as your favourites during the setup process of the app. In order to receive n...
Thu, 17 Sep, 2020 at 3:33 PM
How do I turn-off notifications?
Tap the ‘More” tab or menu option at the bottom of the app Tap ‘Notifications’ Tap the option next to your favourite team which will turn notifications ...
Thu, 17 Sep, 2020 at 3:33 PM
Why do I not see scores for some sports?
Scores are displayed based on your favourites only.   Kindly refer to point 8, below which will guide you on how to add favourites.
Thu, 17 Sep, 2020 at 3:31 PM